TERMS - Return Policy
Australian Returns Policy
1. Return Policy
Should you be unhappy with any goods for any reason including change of mind, we will refund (or provide a store credit) for any items when returned and received by us within 14 days from the order date. The item must be in a saleable condition, have original tags and labels still attached, must be in original packaging (if any), and must be unworn, unused, unwashed, as sold.
Refunds will be processed using the original method of payment (the exact Debit or Credit Card used to make the original purchase) less return postage charge. You may optionally select to receive a store credit, in which case the full purchase price will be credited to your account.
Sale and discounted items are non-refundable and are only valid for a store credit so please choose carefully when selecting a sale item.
In the case where retuned goods (which are not deemed faulty) are received and which appear to be worn, damaged, altered, tags removed or unsaleable or outside the stipulated time period, Unknown Barbers will reject your return and contact you regarding options for returning goods to you at your cost.
We are unable to accommodate exchanges online, so please ensure you purchase with care and caution online. Should you require a different colour or size please contact us at firstname.lastname@example.org within 3 days from the delivery date so we may initiate the exchange process. Please note all postage costs will be incurred by you. See section 4 below for returns instructions.
3. Faulty Items
To initiate a faulty item claim, please contact us at email@example.com. Please state your name, contact details, description of the fault (including a photo where possible), invoice number and the product name or style number so that your claim can be assessed. We will contact you regarding the faulty item and provide you with further information.
4. Returns Instructions and Return Address
To complete a returns process, please follow the steps below:
Email all reasons and proof of what you are returning to firstname.lastname@example.org
Return your item along with the original tax invoice and the acknowlegement email from us to:
111A High St, Preston VIC 3072
Note: Please note that all return postage charges will be incurred by you (except in the case of an accepted faulty item assessment or if a store credit is opted for). Return postage must be sent with a tracking number to ensure your return reaches us safely. Unknown Barbers will not be liable for any lost returns.
Once your return has been received, we will contact you to process the return.
Failure to comply with the above return instructions will result in your return being rejected.
5. Proof of purchase
Please note that all returns refunds exchanges or repairs require proof of purchase documents which include:
•Returns form (with supplied Returns Number)